Shipping & Returns


  • Rates and delivery times will vary depending on customer location and delivery options chosen during checkout.
  • We do not prefer to ship to PO Boxes. Please contact us before ordering a shipment to a PO Box.


  • Winter storms, hurricanes, and flooding are just a few reasons why any carrier may experience delivery delays. Because there are some forces of nature that are out of our control, we cannot guarantee delivery times once your order has left our facilities unless our local hand delivery service was selected during checkout.
  • USPS, FedEx, UPS and any Carrier may have issues that would be completely beyond our ability to control that could cause a delay. 


  • Unfortunately Lazzia Gifts Limited does not accept returns on our preserved roses and rose gift boxes. All of our preserved rose arrangements are handcrafted and made to order. Therefore, our products may NOT be returned or exchanged unless it was damaged during transit. All sales are final and no refunds or store credit will be issued. 
  • Any orders that have damage upon arrival must be photographed immediately as proof, while still in the original shipping container. No request of replacement or refund can be reviewed or approved without photo evidence. Once the photos are received, there will be a required period of review to verify any damages. A product may be required to be returned to us at customer expense to complete the review.
  • If a seal has been broken or removed from the packaging, the item cannot be requested replaced due to damage.
  • If a package has been damaged during shipping, we may provide a refund, less shipping charges, or offer a replacement product after the review period is completed.
  • Cancellations are not available once the item has been produced.  If you would like to cancel an order, please contact us immediately to confirm whether the order has been processed. If the arrangement is determined to be completed, we will not be able to issue a refund due to the fact that we have already incurred an expense to complete the arrangement and you agree that such amounts may be deducted from any payments previously made to Lazzia Gifts Limited.
  • Any item that is Returned to Sender must be in original, undamaged condition to qualify for any type of refund.
  • Please contact us at for more information.


  • If your item does not arrive or tracking shows that it has arrived and you cannot locate it, please let us know so that we can contact the shipping company that was utilized and verify the status.
  • If an item is shown as delivered, but you cannot locate it, there are steps we must take to discover the location. If delivery is done by the USPS and you know the local post office that handles the mail service, that location should be contacted about the delivery. This is the fastest way to locate an item with USPS. 
  • In the event that you are still not able to find the item, a lost item claim will need to be filed. In most cases, we will do this process for you. UPS, Fed-Ex and USPS have different standards and time frames that must be met before the claim can be filed or processed.
  • The result of the claim will be reviewed by our management. Any decision will be based on all available information and will be made in regards to any refund or replacement requests. Until the review is complete, no concessions in this regard can be made.
  • For more information on the missing or lost items processes and procedures with UPS, Fed-Ex and USPS, please visit, or    


  • Please double-check shipping address before submitting your order for preserved roses or rose gift boxes and centerpieces. Lazzia Gifts Limited cannot be responsible for orders delayed or returned due to incorrect or non-deliverable addresses (i.e. PO boxes) provided by the customer.
  • Please make sure that the delivery can be made without issues accessing your shipped to location. If there is a gate, security, or if the location may be closed, please be aware of that prior to ordering and shipping to that location.